Our Commitment to Fair Terms

At PupGear Premium, we believe strong relationships are built on trust and clarity. Our terms are designed to be straightforward and fair, ensuring a positive experience for every valued customer and their beloved companion. We're dedicated to transparency, so you can shop with complete peace of mind.

Welcome to PupGear Premium's Terms of Service. This document outlines the agreement between you, the user, and PupGear Premium regarding your use of our website and purchase of our products. By accessing or using our services, you agree to comply with and be bound by these terms. We encourage you to read them carefully.

These terms ensure that both your rights as a customer and our commitments as a provider of premium pet gear are clearly understood. Your satisfaction is our priority, and these terms reflect our dedication to quality, service, and fair dealing.

✓ Customer-friendly return and exchange policies
✓ Clear warranty coverage and quality guarantees
✓ Fair dispute resolution and customer service commitment

Last updated: October 26, 2023

For any questions regarding these terms, please contact us at info@pupgearpremium.com.

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Illustration of a person reviewing a contract with a happy dog nearby, symbolizing fair agreement — Your rights, clearly understood.

Purchase Terms & Conditions

Everything you need to know about placing an order, payments, and product availability.

Order Processing & Confirmation

Once you place an order, you will receive an automatic email confirmation. This confirmation signifies that we have received your order request. A separate shipping confirmation email, including tracking information, will be sent once your order has been dispatched.

Orders are typically processed within 1-2 business days. During peak seasons, processing times may be slightly longer.

Payment Methods & Security

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are securely processed through encrypted gateways, ensuring your payment information remains confidential and protected.

Prices are listed in USD. Any applicable taxes will be calculated at checkout based on your shipping address.

Pricing Accuracy & Product Availability

While we strive for 100% accuracy, occasional errors in pricing or product descriptions may occur. In such cases, we reserve the right to correct any errors and cancel or adjust orders accordingly. We will notify you promptly if such a situation arises.

Product availability is subject to change. If an item becomes unavailable after you place an order, we will contact you to offer a suitable alternative or a full refund.

Order Modifications & Cancellations

You may request to modify or cancel an order within 2 hours of placement. Due to our swift processing times, we cannot guarantee changes or cancellations beyond this window once an order has entered the fulfillment process.

Shipping & Return Policies

Detailed information on how we send your gear and our hassle-free return process.

Shipping Information

Domestic Shipping: We offer standard and expedited shipping options across the United States and Canada. Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen method.
Processing Time: Orders are typically processed and shipped within 1-2 business days.
Tracking: A tracking number will be provided via email once your order ships, allowing you to monitor its journey to your door.
International Shipping: Currently, PupGear Premium ships only within North America.

Returns & Exchanges

Return Period: You may return most new, unused items within 30 days of delivery for a full refund or exchange.
Condition: Items must be returned in their original packaging, with all tags attached, and in new, resaleable condition. Used or damaged items may not be eligible for a refund.
Defective Products: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping costs.
Process: To initiate a return, please visit our 'Returns' page or contact customer service for a return authorization number and detailed instructions.
Restocking Fee: A 15% restocking fee may apply to non-defective returns that are not in original packaging.

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Product Warranties & Quality Guarantees

We stand behind the craftsmanship and durability of every PupGear Premium product.

PupGear Premium offers a limited warranty against manufacturing defects on all our products for 90 days from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by chewing, misuse, accidents, or normal wear and tear.

Making a Warranty Claim

Contact Us: Email us at info@pupgearpremium.com with your order number, a description of the defect, and clear photos.
Review: Our team will review your claim and may request further information.
Resolution: If the claim is approved, we will, at our discretion, repair the product, replace it with a new one, or issue a store credit.

Quality Promise: Beyond the warranty, we guarantee the premium quality of our materials and construction. If you're not completely satisfied with the quality of a PupGear Premium product within a reasonable timeframe, please contact us. We are committed to ensuring your satisfaction and your pet's happiness.